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2018 Regional Member Services Conference

 

Williamsburg Lodge & Conference Center

 


Conference Presentations

General Sessions:

David Porter: Understanding & Pleasing Our Customers


Bringing Broadband to Rural America


Megan McKoy-Noe: How to Harvest Happy Members


Adam Schwartz: The Enduring Role of Cooperatives

 

Breakouts:

Lou Ann Sabatier


Mutual Aid Panel - moderated by Joe Arnold

  • Todd Blocker
  • Michael Cornelison
  • Derick Thomas


Making Home Improvement Affordable Panel - moderated by Carol Werner

  • Chris Woolery
  • Jay Smith
  • Marshall Cherry


NRECA Cybersecurity Panel

  • Cynthia Hsu
  • Andre Joseph
  • Stephen Bell


Net Metering Panel - moderated by Sam Brumberg


Sean Walker: Co-op Web Builder


Kevin Koziol: Serving Members with Special Needs


Dennis Gainer: Digital Asset Management Best Practices


Alan Shedd: Environmentally Beneficial Electrification


Jeff Pratt: Georgia's Solar Revolution


Lauren Irby: Innovations in Member Contact


Roundtables:

The 7th Cooperative Principle in Action Notes


Saving Energy While on the Go


Helping Members Understand Co-op Rates & Fees Notes


Best Practices for Internal Communications Notes


Best Practices for Community Solar Notes


Innovations in Load Control Notes


New Takes on an Old Tradition


My Favorite Apps Notes

 

 

Thanks again for coming to the 2018 Regional Member Services Conference!

 

 

 

         

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